Delivery within an hour: Bunnings makes massive customer promise


The home delivery promise is part of a wider trend changing Australian retail. Photo: AAP
Bunnings is going all-in on home delivery, promising to deliver everything from “last-minute fixes to lawn mowers” within an hour in a massive expansion.
The hardware giant has teamed up with Uber Eats to offer customers its 30,000-strong product range via the delivery app at in-store prices – and with delivery promised to homes or worksites within 60 minutes.
The partnership will roll out in stages, starting with 15 locations across Australia before scaling to a full launch nationwide and into New Zealand. It follows a successful pilot at five Melbourne stores, launched in late January 2026, which the retailer said found strong demand from retail and trade customers.
“We’re excited to expand our partnership with Uber to offer customers another convenient way to shop a wide range of products from Bunnings, delivered directly to their home or worksite via
the Uber Eats app,” chief operating officer Ryan Baker said.
“While many customers enjoy visiting our stores to browse and get advice in person, we know there are times when convenience and speed are the priority.”

Bunnings is making its 30,000 products available for home delivery through Uber Eats. Photo: Bunnings
Bunnings said customers would be able to order everything from nuts and bolts, garden supplies and power washers to folding chairs, mops, packing boxes, pet food and even lawn mowers.
It is just the latest retailer to put the emphasis on rapid delivery in what appears to be a shift largely driven by one gigantic retailer.
Last year, e-commerce tech platform Shippit – which monitors and delivers hundreds of millions of parcels in Australia each year – said it had found in a survey that 51 per cent of gen Z shoppers had their delivery time expectations set by Amazon.
Speedy delivery is a key pledge of the retail behemoth. It launched its Prime membership service in 2005, offering free delivery on a million items.
These days, Amazon says Prime members can get free same-day or next-day delivery of more than 300 million items in 35 categories.
The company said it delivered more than 13 billion items globally “at its fastest speeds ever” in 2025. In the US alone, that came to more than 8 billion items for Prime members, up 30 per cent on 2024 – groceries and everyday essentials made up half of that total.

Source: Amazon
Shippit found that 64 per cent of all consumers said they would ditch a brand after a “poor delivery experience” – a view backed up by at least one small retailer.
“We would have a complaint or question, ‘Where is my order, why is it taking so long?’,” Lia Tsimos, the founder of designer fashion label Moss & Spy, told the ABC.
“People just expect … delivery the next day or, if it’s an international order, within five days.”
Bunnings and Uber first joined forces in 2024 to introduce same-day parcel delivery. But the latest collaboration is a significant advance.
“This partnership complements our existing delivery options and helps us better understand how customers want to shop with Bunnings,” Baker said.
Uber Eats regional general manager of retail Lucas Groeneveld said the company was thrilled to expand its partnership with “one of Australia and New Zealand’s most iconic brands”.

Bunnings is a strong revenue-generator for Wesfarmers. Image: AAP
Bunnings remains a key success story for owner Wesfarmers, which last week reported a 9.3 per cent rise in first-half net profit to $1.6 billion.
The hardware chain had higher sales across all of its products, with same-store sales up 4.2 per cent to $10.7 billion and earnings climbing 5 per cent to $1.39 billion.
Wesfarmers chief Rob Scott said the lift included consumer and commercial segments, particularly home repair and maintenance.
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